Knowledge Acquisition Using Group Support Systems


This paper reports on a project in which a group support system (GSS) equipped with a causal mapping facility was used to acquire knowledge from experts in seven European cities in order to understand the systemicity of risks which cities may face. The practical constraints demanded that participants’ experience and wisdom about the city risk environment was collected in a short period of time: three 1-day workshops. The acquisition of knowledge posed a number of important epistemological challenges which are explored in our discussion. The GSS was faced with the need to (1) facilitate sharing of knowledge with others, (2) manage the complexity of expert knowledge, (3) acknowledge the time demands on experts, (4) manage and merge multiple perspectives, and (5) acknowledge the subjectivity of knowledge in this domain. By discussing how the GSS process attended directly to these epistemological issues and to methodological considerations that linked to these issues, the paper contributes to a better understanding of the application of GSS for knowledge acquisition, particularly in comparison with other possible methods.

Publication DOI:
Divisions: College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Marketing & Strategy
Additional Information: © The Author(s) 2019. This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (, which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Uncontrolled Keywords: Causal mapping,Group support systems,Knowledge acquisition,Resilience,Tacit knowledge,Decision Sciences(all),Arts and Humanities (miscellaneous),Social Sciences(all),Strategy and Management,Management of Technology and Innovation
Publication ISSN: 1572-9907
Last Modified: 20 May 2024 07:27
Date Deposited: 21 Jan 2019 09:44
Full Text Link:
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://link.sp ... 726-019-09614-9 (Publisher URL)
PURE Output Type: Article
Published Date: 2019-04-15
Published Online Date: 2019-02-18
Accepted Date: 2019-01-14
Authors: Pyrko, Igor (ORCID Profile 0000-0003-0413-2310)
Eden, Colin
Howick, Susan



Version: Published Version

License: Creative Commons Attribution

| Preview


Version: Accepted Version

Access Restriction: Restricted to Repository staff only

Export / Share Citation


Additional statistics for this record