Understanding user requirements in context: A case study of developing a visualisation tool to map skills in an engineering organisation


We provide a case study of understanding the environment and work context of a visualisation tool used in a collaborative engineering organisation, in order to inform the design, development and evaluation of a software network tool that uses a novel algorithm to search knowledge topics in a document corpus. We utilise focus group and qualitative interview data to understand the dynamics of existing knowledge searches and the visual analytics process of collaborative working environments in an engineering domain. We discuss the enablers and functionality needed in the network tool, and the envisaged challenges in its implementation. These challenges and enablers of a knowledge management visualisation software are then discussed in relation to evaluating the tool in a way that is grounded in the contextual working environment in which it will be used.

Publication DOI: https://doi.org/10.1109/ICIMP1.2018.8325832
Divisions: College of Business and Social Sciences > Aston Business School
Additional Information: © 2018 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Event Title: International Conference on Information Management and Processing
Event Type: Other
Event Location: Imperial College
Event Dates: 2018-01-12 - 2018-01-14
ISBN: 978-1-5386-3657-2, 978-1-5386-3656-5
Last Modified: 08 Jan 2024 09:57
Date Deposited: 04 Dec 2018 16:21
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Related URLs: https://ieeexpl ... ocument/8325832 (Publisher URL)
PURE Output Type: Conference contribution
Published Date: 2018-03-29
Accepted Date: 2017-11-15
Authors: Joel Edgar, Sian (ORCID Profile 0000-0002-6812-8348)
Gopsill, James



Version: Accepted Version

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