Constructing Continuities in Virtual Work Environments: A Multiple Case Study of Two Firms with Differing Degrees of Virtuality


In this paper, we study how continuities are constructed in virtual work environments by comparing two firms with differing degrees of virtuality. Using Organizational Discontinuity Theory and drawing on a qualitative study of two accounting firms operating in Finland, we observe virtual work discontinuities in the two firms and identify constructed continuities. We find that in constructing continuities, virtual organizations need to balance rigid and flexible approaches regarding governance structure, the role of technology, communication management, and workflow management. Our main contributions are an empirical application of Organizational Discontinuity Theory to the comparison of virtual work environments and a set of propositions regarding how firms approach continuity construction in different virtuality contexts.

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Divisions: College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: This is the peer reviewed version of the following article: satiani A, Penttinen E. Constructing continuities in virtual work environments: A multiple case study of two firms with differing degrees of virtuality. Info Systems J. 2018;1–30, which has been published in final form at  This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving. Funding: HSE Support Foundation. Grant Number: 4‐808
Uncontrolled Keywords: boundaries,continuities,discontinuities,remote work,telecommuting,virtual work,Software,Information Systems,Computer Networks and Communications
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Related URLs: https://onlinel ... .1111/isj.12217 (Publisher URL)
http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2019-03-01
Published Online Date: 2018-08-10
Accepted Date: 2018-07-04
Authors: Asatiani, Aleksandre (ORCID Profile 0000-0002-7358-9018)
Penttinen, Esko



Version: Accepted Version

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