Properties that influence business process management maturity and its effect on organizational performance


Abstract BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample of 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity.

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Divisions: College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Marketing & Strategy
Additional Information: © The Author(s) 2015. This article is published with open access at
Uncontrolled Keywords: Business process,Business process management,Maturity,Innovativeness,Performance
Publication ISSN: 1572-9419
Last Modified: 14 Jun 2024 07:15
Date Deposited: 31 Jan 2018 17:40
Full Text Link: http://link.spr ... 0796-015-9554-5
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PURE Output Type: Article
Published Date: 2016-08-01
Published Online Date: 2015-04-28
Accepted Date: 2015-04-28
Authors: Dijkman, Remco
Lammers, Sander Vincent
De Jong, Ad (ORCID Profile 0000-0002-3016-5354)


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