Investigating the impact of behavioral factors on supply network efficiency:insights from banking’s corporate bond networks


This paper highlights the role of behavioral factors for efficiency measurement in supply networks. To this aim, behavioral issues are investigated among interrelations between decision makers involved in corporate bond service networks. The corporate bond network was considered in three consecutive stages, where each stage represents the relations between two members of the network: issuer-underwriter, underwriter-bank, and bank-investor. Adopting a multi-method approach, we collected behavioral data by conducting semi-structured interviews and applying the critical incident technique. Financial and behavioral data, collected from each stage in 20 corporate bond networks, were analyzed using fuzzy network data envelopment analysis to obtain overall and stage-wise efficiency scores for each network. Sensitivity analyzes of the findings revealed inefficiencies in the relations between underwriters-issuers, banks-underwriters, and banks-investors stemming from certain behavioral factors. The results show that incorporating behavioral factors provides a better means of efficiency measurement in supply networks.

Publication DOI:
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: The final publication is available at Springer via
Uncontrolled Keywords: behavioural operations,corporate bonds service network,network data envelopment analysis,fuzzy sets,Decision Sciences(all),Management Science and Operations Research
Publication ISSN: 1572-9338
Last Modified: 16 May 2024 07:11
Date Deposited: 14 Mar 2017 09:55
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2017-07-01
Published Online Date: 2017-03-07
Accepted Date: 2017-02-24
Authors: Pournader, Mehrdokht
Kach, Andrew
Razavi Hajiagha, Seyed Hossein
Emrouznejad, Ali (ORCID Profile 0000-0001-8094-4244)



Version: Accepted Version

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