Transformation of a small-to-medium-sized enterprise to a multi-organisation product-service solution provider


This paper aims to: (1) précis the extant literature on servitization and enterprization transformations, focusing on the role of information technology (IT) and information systems (IS) and their inter-relationships; (2) illustrate these interrelationships by showing how a small-to-medium-sized enterprise (SME) can move from being a predominantly independent SME, delivering only products, to become part of a multi-organisation enterprise able to deliver product-service solutions; and (3) provide generic learning by proposing a new integrated business transformation model. The methodology used is abductive action research. A literature review is conducted to provide academically grounded themes to inform and interpret practical actions. An empirical case study is conducted with a UK SME from the construction industry that provides empirical data to illustrate a business transformation. Inductive reasoning is used to propose a new integrated transformation model. Findings show that enterprization and servitization transformation themes are highly interdependent and co-implementable when an IT/IS focus is taken. Furthermore, these transformations can be used as part of a successful strategy for growth by an SME. A new operating structure, labelled a product-service enterprise (PSE), is proposed as part of a business transformation model to assist future deliveries of product-service solutions (PSSns). Actions and findings are based on a single empirical case abducted with academic themes. Whilst it is probable that the themes and actions have contributed towards the organization's successful growth, no absolute deterministic causality is claimed.

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Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: © 2017, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Uncontrolled Keywords: product–service system,servitization,multi-organisation enterprise,enterprise systems,enterprization,action research,Business, Management and Accounting(all),Economics and Econometrics,Management Science and Operations Research,Industrial and Manufacturing Engineering
Publication ISSN: 0925-5273
Last Modified: 17 Jun 2024 07:23
Date Deposited: 24 Jan 2017 09:30
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://www.sci ... 0129?via%3Dihub (Publisher URL)
PURE Output Type: Article
Published Date: 2017-10-01
Published Online Date: 2017-01-18
Accepted Date: 2017-01-17
Submitted Date: 2015-11-27
Authors: Clegg, Ben (ORCID Profile 0000-0001-7506-5237)
Little, Paul
Govette, Steve
Logue, Joel

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