A Delphi study to explore the adoption of servitization in UK companies


This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.

Publication DOI: https://doi.org/10.1080/09537287.2015.1033490
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 22/5/15, available online: http://www.tandfonline.com/10.1080/09537287.2015.1033490
Uncontrolled Keywords: delphi study,transformation,servitization
Publication ISSN: 1366-5871
Full Text Link:
Related URLs: http://www.tand ... 87.2015.1033490 (Publisher URL)
PURE Output Type: Special issue
Published Date: 2015
Published Online Date: 2015-05-22
Accepted Date: 2014-11-06
Submitted Date: 2013-09-26
Authors: Baines, Tim (ORCID Profile 0000-0002-7518-2967)
Shi, Victor Guang



Version: Accepted Version

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