Baines, Tim and Shi, Victor Guang (2015). A Delphi study to explore the adoption of servitization in UK companies. Production Planning and Control, 26 (14-15), pp. 1171-1187.
Abstract
This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.
Publication DOI: | https://doi.org/10.1080/09537287.2015.1033490 |
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Divisions: | College of Business and Social Sciences > Aston Business School > Operations & Information Management College of Business and Social Sciences > Aston Business School > Advanced Services Group |
Additional Information: | This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 22/5/15, available online: http://www.tandfonline.com/10.1080/09537287.2015.1033490 |
Uncontrolled Keywords: | delphi study,transformation,servitization |
Publication ISSN: | 1366-5871 |
Last Modified: | 05 Aug 2024 17:38 |
Date Deposited: | 07 Jul 2016 12:35 |
Full Text Link: | |
Related URLs: |
http://www.tand ... 87.2015.1033490
(Publisher URL) |
PURE Output Type: | Special issue |
Published Date: | 2015 |
Published Online Date: | 2015-05-22 |
Accepted Date: | 2014-11-06 |
Submitted Date: | 2013-09-26 |
Authors: |
Baines, Tim
(![]() Shi, Victor Guang |