The involvement/exclusion paradox of spontaneous volunteering:new lessons from winter flood episodes in England


This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.

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Divisions: College of Business and Social Sciences > Aston Business School > Work & Organisational Psychology
College of Business and Social Sciences > Aston Business School
Uncontrolled Keywords: spontaneous volunteers,convergent volunteers,unaffiliated volunteers,disasters,floods,community volunteers,Social Sciences (miscellaneous)
Publication ISSN: 1552-7395
Last Modified: 20 May 2024 07:15
Date Deposited: 24 May 2016 07:30
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2017-04-01
Published Online Date: 2016-06-12
Accepted Date: 2016-05-01
Authors: Harris, Margaret
Shaw, Duncan
Scully, Judy (ORCID Profile 0000-0002-0968-0941)
Smith, Chris M.
Hieke, Graham



Version: Accepted Version

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