The effectiveness of workplace coaching:a meta-analysis of learning and performance outcomes from coaching


This study presents a meta-analysis synthesizing the existing research on the effectiveness of workplace coaching. We exclusively explore workplace coaching provided by internal or external coaches and therefore exclude cases of manager-subordinate and peer coaching. We propose a framework of potential outcomes from coaching in organizations, which we examine meta-analytically (k = 17). Our analyses indicated that coaching had positive effects on organizational outcomes overall (δ = 0.36), and on specific forms of outcome criteria (skill-based δ = 0.28; affective δ = 0.51; individual-level results δ = 1.24). We also examined moderation by a number of coaching practice factors (use of multisource feedback; type of coach; coaching format; longevity of coaching). Our analyses of practice moderators indicated a significant moderation of effect size for type of coach (with effects being stronger for internal coaches compared to external coaches) and use of multisource feedback (with the use of multisource feedback resulting in smaller positive effects). We found no moderation of effect size by coaching format (comparing face-to-face, with blended face-to-face and e-coaching) or duration of coaching (number of sessions or longevity of intervention). The effect sizes give support to the potential utility of coaching in organizations. Implications for coaching research and practice are discussed.

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Divisions: College of Business and Social Sciences > Aston Business School > Work & Organisational Psychology
College of Business and Social Sciences > Aston Business School
Additional Information: This is the peer reviewed version of the following article: Jones, R. J., Woods, S. A., & Guillaume, Y. R. F. (2015). The effectiveness of workplace coaching: a meta-analysis of learning and performance outcomes from coaching. Journal of occupational and organizational psychology, Early View. , which has been published in final form at This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving'
Uncontrolled Keywords: coaching,coaching effectiveness,learning and performance,meta-analysis,Applied Psychology,Organizational Behavior and Human Resource Management
Publication ISSN: 0963-1798
Last Modified: 17 Jun 2024 07:16
Date Deposited: 18 May 2015 12:20
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2016-06
Published Online Date: 2015-04-15
Accepted Date: 2015-03-18
Authors: Jones, Rebecca J.
Woods, Stephen A.
Guillaume, Yves R.F. (ORCID Profile 0000-0003-0040-0453)



Version: Accepted Version

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