Global HR roles and factors influencing their development:evidence from emerging Indian IT services multinationals


The rapid growth of emerging markets’ multinational companies (MNCs) is a recent phenomenon and, as such, their nature and structure of key management processes, functions, and roles need further examination. While an abundance of low-cost labor is often the starting point of competitive advantage for many of the emerging markets’ MNCs, it is the optimum configuration of people, processes, and technology that defines how they leverage their intangible resources. Based on case studies of four Indian IT services MNCs, involving 51 in-depth interviews of business and human resource (HR) leaders at the corporate and subsidiary levels, we identify five key HR roles—namely, strategic business partner, guardian of culture, builder of global workforce and capabilities, champion of processes, and facilitator of employee development. The analysis also highlights that the HR function in Indian IT service MNCs faces several challenges in consolidating the early gains of internationalization, such as lack of decentralized decision making, developing a global mind-set, localization of the workforce, and developing a global leadership pipeline. Based on our exploratory findings, we propose a framework outlining the global HR roles pursued by emerging IT services MNCs, the factors influencing them, and the challenges facing their HR function for future research.

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Divisions: College of Business and Social Sciences > Aston Business School > Work & Organisational Psychology
College of Business and Social Sciences > Aston Business School > Aston India Foundation for Applied Research
College of Business and Social Sciences > Aston Business School > Economics, Finance & Entrepreneurship
College of Business and Social Sciences > Aston Business School
Additional Information: This is the peer reviewed version of the following article: Thite, M., Budhwar, P., & Wilkinson, A. (2014). Global HR roles and factors influencing their development: evidence from emerging Indian IT services multinationals. Human resource management, 53(6), 921-946, which has been published in final form at This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Uncontrolled Keywords: emerging Indian IT multinationals,international human resource management,Indian IT services industry,global human resource roles,determinants of human resource roles
Publication ISSN: 1099-050X
Last Modified: 22 May 2024 07:10
Date Deposited: 26 Feb 2015 12:55
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Related URLs: https://onlinel ... .1002/hrm.21621 (Publisher URL)
PURE Output Type: Article
Published Date: 2014-11-21
Published Online Date: 2014-09-19
Authors: Thite, Mohan
Budhwar, Pawan (ORCID Profile 0000-0001-8915-6172)
Wilkinson, Adrian



Version: Accepted Version

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