Information and communication technology adoption in the Italian road freight haulage industry


Despite the importance of information and communication technology (ICT) in the management of transport and logistics systems, there is a shortage of studies in the road freight haulage sector. This paper is aimed at filling this void through an exploratory survey on ICT adoption and the influencing factors carried out in the Italian road transport market. The paper provides a review of the previous research on this topic that allows the identification of research gaps that have been addressed through a questionnaire survey. The findings provide evidence of a passive stance on ICT usage characterised by the adoption of isolated applications. The financial risk associated with technology investment and human resources are the main barriers to ICT adoption, while the improvement of service level and the reliability of transport operations emerge as stimulating factors. The results suggest that the potential benefits of technology have not been fully exploited and a risk-sensitive stance on ICT is evident preventing the full incorporation of ICT into business processes.

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Divisions: College of Engineering & Physical Sciences > School of Infrastructure and Sustainable Engineering > Engineering Systems and Supply Chain Management
College of Engineering & Physical Sciences
Additional Information: International journal of logistics systems and management is the original source of publication
Uncontrolled Keywords: information and communication technology,road freight,ICT adoption,influencing factors,operational reliability,service levels,human resources,technology investment,financial risk,logistics management,transport management,information technology,questionnaire survey,Italy,haulage industry,General Business,Management and Accounting,General Engineering,General Social Sciences
Publication ISSN: 1742-7975
Last Modified: 08 Jul 2024 07:14
Date Deposited: 19 Nov 2014 15:10
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Related URLs: http://www.inde ... er.php?id=65496 (Publisher URL)
PURE Output Type: Article
Published Date: 2014
Published Online Date: 2013-12-28
Authors: Evangelista, Pietro
Sweeney, Edward (ORCID Profile 0000-0002-8389-4446)



Version: Accepted Version

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