Servitization and enterprization in the construction industry:the case of a specialist subcontractor


The current economic climate and a continuing fall in output of the UK construction industry has led to falling prices and margins particularly affecting those lower down in the supply chain such as specialist subcontractors. Coen Ltd. is one such company based in the West Midlands. Faced with a need to up its game it has embarked on a business improvement programme concentrating on better operational efficiency, building stronger client relationships and delivering value added services. Lacking appropriate internal resources Coen has joined with Aston Business School in a 2 year ERDF sponsored project to fulfil the transformation programme. The paper will describe the evolution of product- service offerings in construction and link this with the work being carried out at Coen with Aston and outline the anticipated outcomes.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Additional Information: © Aston Business School
Event Title: Spring Servitization Conference 2013
Event Type: Other
Event Dates: 2013-05-20 - 2013-05-21
Uncontrolled Keywords: enterprise management ,servitization,process mapping
ISBN: 978-1-9058-9998-6
Last Modified: 15 Jan 2024 08:41
Date Deposited: 10 Apr 2014 11:45
Full Text Link: https://researc ... 9350fb0%29.html
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PURE Output Type: Conference contribution
Published Date: 2013
Authors: Govette, Stephen J.
Little, Paul
Clegg, Benjamin T. (ORCID Profile 0000-0001-7506-5237)
Baines, Tim S. (ORCID Profile 0000-0002-7518-2967)



Version: Published Version

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