Leadership in high-value services for manufacturers:information and communication technologies and the delivery of advanced services


Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Additional Information: © Aston Business School Funding: EPSRC EP/K014072/1
Event Title: Spring Servitization Conference 2013
Event Type: Other
Event Dates: 2013-05-20 - 2013-05-21
Uncontrolled Keywords: servitization ,product service-system ,through-life services,advanced services ,manufacturing
ISBN: 978-1-9058-9998-6
Full Text Link: https://researc ... 9350fb0%29.html
Related URLs:
PURE Output Type: Conference contribution
Published Date: 2013
Authors: Baines, Tim (ORCID Profile 0000-0002-7518-2967)
Lightfoot, Howard



Version: Published Version

Export / Share Citation


Additional statistics for this record