Leadership in high-value services for manufacturers:an exploration of the impact to facilitates practices


Servitization is a growing area of interest amongst practitioners, policy makers and academics, and much is still to be learnt about its adoption in practice. This paper makes a contribution to this debate by identifying the key facilities practices that successfully servitizing manufacturers appear to be deploying and the underlying rationale behind their configuration. Although these are preliminary findings from a longer-term research programme,this short communication seeks to highlight implications to manufacturing professionals and organisations who are considering the servitization of their operations.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Additional Information: © Aston Business School
Event Title: Spring Servitization Conference 2013
Event Type: Other
Event Dates: 2013-05-20 - 2013-05-21
Uncontrolled Keywords: servitization,product service-system,manufacturing,advanced services,through-life services
ISBN: 978-1-9058-9998-6
Full Text Link: https://researc ... 9350fb0%29.html
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PURE Output Type: Conference contribution
Published Date: 2013
Authors: Baines, Tim (ORCID Profile 0000-0002-7518-2967)
Lightfoot, Howard



Version: Published Version

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