Mukherjee, Avinandan and Malhotra, Neeru (2005). Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers. IN: UNSPECIFIED American Marketing Association.
| Divisions: | College of Business and Social Sciences > Aston Business School > Marketing & Strategy College of Business and Social Sciences > Aston Business School |
|---|---|
| Event Title: | 2005 AMA Winter Marketing Educators' Conference |
| Event Type: | Other |
| Event Dates: | 2005-02-11 - 2005-02-14 |
| Last Modified: | 23 Oct 2019 12:26 |
| Date Deposited: | 01 Nov 2012 15:00 |
| Published Date: | 2005-01 |
| Authors: |
Mukherjee, Avinandan
Malhotra, Neeru |
CORE (COnnecting REpositories)
CORE (COnnecting REpositories)