Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers

Divisions: College of Business and Social Sciences > Aston Business School > Marketing & Strategy
College of Business and Social Sciences > Aston Business School
Event Title: 2005 AMA Winter Marketing Educators' Conference
Event Type: Other
Event Dates: 2005-02-11 - 2005-02-14
Last Modified: 23 Oct 2019 12:26
Date Deposited: 01 Nov 2012 15:00
Published Date: 2005-01
Authors: Mukherjee, Avinandan
Malhotra, Neeru

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