State-of-the-art in product-service systems


A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

Publication DOI:
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Uncontrolled Keywords: product-service system,servitization,review
Publication ISSN: 2041-2975
Last Modified: 22 Feb 2024 08:07
Date Deposited: 14 Aug 2012 13:06
Full Text Link:
Related URLs: http://pib.sage ... 0/1543.abstract (Publisher URL)
PURE Output Type: Article
Published Date: 2007-10-01
Authors: Baines, Tim (ORCID Profile 0000-0002-7518-2967)
Lightfoot, Howard W.
Evans, Steve
Neely, Andy
Greenough, Richard
Peppard, Joe
Roy, R.
Shehab, Essam
Braganza, A.
Tiwari, Ashutosh
Alcock, J.R.
Angus, J.P.
Bastl, Marko
Cousens, A.
Irving, P.
Johnson, Mark
Kingston, J.
Lockett, H.
Martinez, V.
Michele, P.
Tranfield, D.
Walton, I.M.
Wilson, H.



Version: Accepted Version

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