King, Eden B., Dawson, Jeremy, West, Michael, Gilrane, Veronica, Peddie, Chad I. and Bastin, Lucy (2011). Why organizational and community diversity matter:Representativeness and the Emergence of Incivility and Organizational Performance. Academy of Management Journal, 54 (6), pp. 1103-1118.
Abstract
Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.
Publication DOI: | https://doi.org/10.5465/amj.2010.0016 |
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Divisions: | College of Business and Social Sciences > Aston Business School College of Business and Social Sciences > Aston Business School > Work & Organisational Psychology ?? 50811700Jl ?? College of Engineering & Physical Sciences > Sustainable environment research group |
Publication ISSN: | 0001-4273 |
Last Modified: | 05 Aug 2024 07:10 |
Date Deposited: | 09 Aug 2012 14:21 |
Full Text Link: | |
Related URLs: |
https://journal ... 5/amj.2010.0016
(Publisher URL) |
PURE Output Type: | Article |
Published Date: | 2011-12-01 |
Authors: |
King, Eden B.
Dawson, Jeremy West, Michael Gilrane, Veronica Peddie, Chad I. Bastin, Lucy ( ![]() |