Understanding the factors affecting e-business adoption and impact on logistics processes


Purpose: The purpose of this paper is to conceptualize e-business adoption and to generate understanding of the range of factors affecting the adoption process. The paper also aims at exploring the perceived impact of e-business adoption on logistics-related processes. Design/methodology/approach: Case study research, by conducting in-depth interviews in eight companies. Findings: E-business adoption is not exclusively a matter of resources. Increased e-business adoption and impact are caused by increased operational compatibility, as well as increased levels of collaboration. In terms of e-business impact this mainly refers to cycle time reductions and quality improvements, rather than direct cost reductions as reported by other authors. Research limitations/implications: The intrinsic weakness of the research method and the way concepts are operationalized limits the ability to generalize findings. Practical implications: Managers should emphasize developing their relationships with theirsuppliers/customers, in an effort to do common e-business investments, and should aim to increase their partners' commitment to the use of these applications. Originality/value: This paper provides empirical evidence from a sector where limited research efforts have taken place. Explanations can be helpful to other researchers involved in the understanding of the adoption of e-business and its impact.

Publication DOI: https://doi.org/10.1108/17410380910975113
Divisions: College of Engineering & Physical Sciences > School of Infrastructure and Sustainable Engineering > Engineering Systems and Supply Chain Management
Additional Information: Copyright 2009 Elsevier B.V., All rights reserved.
Uncontrolled Keywords: agriculture and food technology,distribution management,electronic commerce,supply chain management
Publication ISSN: 1758-7786
Last Modified: 27 Jun 2024 07:56
Date Deposited: 24 Apr 2012 11:59
Full Text Link: http://www.emer ... 2&show=abstract
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2009-01-01
Authors: Matopoulos, Aristides (ORCID Profile 0000-0002-5083-0534)
Vlachopoulou, Maro
Manthou, Vicky



Version: Accepted Version

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