A process view of knowledge management:it ain't want you do, it's the way that you do it


Knowledge management needs to consider the three related elements of people, processes and technology. Much existing work has concentrated on either people or technology, often to the exclusion of the other two elements. Yet without thinking about process ? the way people, organisations and even technology actually do things ? any implementation of a knowledge management initiative is at best risky, and at worst doomed to failure. This paper looks at various ways in which a process view has appeared, expl icitly or implicitly, in knowledge management research and practice so far, and reflects on how more 'thinking about process' might improve knowledge management in the future. Consistent with this overall viewpoint, the issues generally centre less on wha t a process view would suggest should be done, but rather on the way that it would be implemented in practice.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: Original source: Electronic journal of knowledge management
Uncontrolled Keywords: KM theory,process,KM practise,KM research
Publication ISSN: 1479-4411
Last Modified: 16 May 2024 07:07
Date Deposited: 31 Jan 2012 12:35
Full Text Link: http://www.ejkm ... me9/issue4/p297
Related URLs:
PURE Output Type: Article
Published Date: 2011-12
Authors: Edwards, John S. (ORCID Profile 0000-0003-3979-017X)



Version: Published Version

Export / Share Citation


Additional statistics for this record