Items where Division is "Aston Business School > Marketing & strategy research group" and Year is 2009

Budhwar, Pawan S., Varma, Arup, Malhotra, Neeru and Mukherjee, Avinandan (2009). Insights into the Indian call centre industry:can internal marketing help tackle high employee turnover? Journal of Services Marketing, 23 (5), pp. 351-362.

Budhwar, Pawan and Malhotra, Neeru (2009). HRM systems, internal marketing and performance in Indian call centres:full research report ESRC end of award report, RES-000-22-1876. Swindon: ESRC.

Budhwar, Pawan and Malhotra, Neeru (2009). HRM systems, internal marketing and performance in Indian call centres:non-technical summary (Research summary) ESRC end of award report, RES-000-22-1876. Swindon: ESRC. Swindon: ESRC.

Farrell, AM, Souchon, Anne L. and Durden, Geoffrey R. (2009). The relationship between transformational leadership and customer-orientated boundary-spanning behaviours:examining the role of compassion. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) ANZMAC.

Farrell, Andrew M. and Rudd, John M. (2009). Factor analysis and discriminant validity:a brief review of some practical issues. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) ANZMAC.

Lee, Nick, Senior, Carl, Butler, Michael and Fuchs, Ricardo (2009). The feasibility of neuroimaging methods in marketing research. Nature Precedings, online ,

Mooi, Erik A. and Frambach, Ruud T. (2009). A stakeholder perspective on buyer-supplier conflict. Journal of Marketing Channels, 16 (4), pp. 291-307.

Punjaisri, Khanyapuss, Evanschitzky, Heiner and Wilson, Alan (2009). Internal branding: an enabler of employees' brand-supporting behaviours. Journal of Service Management, 20 (2), pp. 209-226.