It's a culture thing - the challenge of change - customer service in local government

Ritters, Katrina, Davis, Howard, Mawson, John and Tricker, Mike J. (2009). It's a culture thing - the challenge of change - customer service in local government. Technical Report. Institute of Customer Service, Cholcester.
Divisions: Aston Business School > Accounting
Additional Information: Accreditation to the Institute of Customer Service as the publisher. Any use of extracts and information from this report should also credit its source. The grant of this use is made on the understanding that no commercial gain will accrue from such publication either for your institution or for any individual. Any use of the document, or any part of the information contained within it which may accrue financial advantage must be cleared in advance, in writing by the Institute of Customer Service.
Published Date: 2009
Authors: Ritters, Katrina
Davis, Howard
Mawson, John
Tricker, Mike J.

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