Workflows and individual differences during visually guided routine tasks in a road traffic management control room

Abstract

Road traffic control rooms rely on human operators to monitor and interact with information presented on multiple displays. Past studies have found inconsistent use of available visual information sources in such settings across different domains. In this study, we aimed to broaden the understanding of observer behaviour in control rooms by analysing a case study in road traffic control. We conducted a field study in a live road traffic control room where five operators responded to incidents while wearing a mobile eye tracker. Using qualitative and quantitative approaches, we investigated the operators’ workflow using ergonomics methods and quantified visual information sampling. We found that individuals showed differing preferences for viewing modalities and weighting of task components, with a strong coupling between eye and head movement. For the quantitative analysis of the eye tracking data, we propose a number of metrics which may prove useful to compare visual sampling behaviour across domains in future.

Publication DOI: https://doi.org/10.1016/j.apergo.2017.01.006
Divisions: College of Business and Social Sciences > Aston Business School > Advanced Services Group
College of Business and Social Sciences > Aston Business School
Additional Information: ©2017 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license
Publication ISSN: 1872-9126
Last Modified: 08 Jan 2024 09:35
Date Deposited: 14 Apr 2021 12:03
Full Text Link:
Related URLs: https://www.sci ... 003687017300121 (Publisher URL)
PURE Output Type: Article
Published Date: 2017-05
Published Online Date: 2017-01-24
Accepted Date: 2017-01-10
Authors: Starke, Sandra (ORCID Profile 0000-0002-1434-7094)
Baber, Christopher

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