IoT-enabled Advanced Services: exploring the IoT-artefact as a socio-technical construct


The present study draws on the Information Systems (IS) artefact theory (Lee, Thomas, & Baskerville, 2015) to systematically conceptualize the IoT and investigate its contribution to the manufacturer’s advanced services. The study employs qualitative methods to analyse the advanced services offerings of eight multinational manufacturers and identifies the specific IS artefacts, their underlying information-, social- and technology-subsystems and their enabling roles in an advanced services context. The study and its findings contribute to the development of a socio-technical IoT perspective and an enhanced understanding of the role IoT has in an advanced services context.

Divisions: Aston Business School > Operations & Information Management
Aston Business School
Aston Business School > Advanced Services Group
Additional Information: © 2018 The Authors
Event Title: 25th International EurOMA Conference
Event Type: Other
Event Dates: 2018-06-24 - 2018-06-26
PURE Output Type: Conference contribution
Published Date: 2018-06-26
Accepted Date: 2018-06-01
Authors: Schroeder, Andreas ( 0000-0002-4051-9275)
Naik, Parikshit ( 0000-0003-0820-7981)
Ziaee Bigdeli, Ali ( 0000-0002-8128-0918)
Baines, Tim ( 0000-0002-7518-2967)



Version: Accepted Version

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