Communicating knowledge about police performance

Collier, Paul M., Edwards, John S. and Shaw, Duncan (2004). Communicating knowledge about police performance. International Journal of Productivity and Performance Management, 53 (5), pp. 458-467.

Abstract

This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel, external stakeholders and chief officers, using Journey Making, a computer-assisted method of developing shared understanding. The research concluded that there are multiple audiences for the communication of knowledge about police performance, impeded by the requirement to publish performance data. However, the intelligence-led policing model could lead to a more focused means of communication with various stakeholder groups. Although technology investment was a preferred means of communicating knowledge about performance, without addressing cultural barriers, an investment in technology may not yield the appropriate changes in behaviour. Consequently, technology needs to be integrated with working practices in order to reduce organizational reliance on informal methods of communication.

Publication DOI: https://doi.org/10.1108/17410400410545923
Divisions: Aston Business School > Operations & Information Management
Aston Business School
Additional Information: This article is © Emerald Group Publishing and permission has been granted for this version to appear here http://www.emeraldinsight.com/journals.htm?articleid=851455&show=abstract. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Uncontrolled Keywords: computer communications software,knowledge management,performance management systems,policing,stakeholder analysis,Business, Management and Accounting(all),Strategy and Management
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
http://www.emer ... 410400410545923 (Publisher URL)
Published Date: 2004
Authors: Collier, Paul M.
Edwards, John S. ( 0000-0003-3979-017X)
Shaw, Duncan

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