The practical challenges of servitized manufacture

Baines, Tim and Lightfoot, Howard W. (2009). The practical challenges of servitized manufacture. IN: Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference. GBR: UNSPECIFIED.


Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.

Divisions: Aston Business School > Operations & Information Management
Aston Business School > Advanced Services Group
Event Title: 1st CIRP Industrial Product-Service Systems Conference (IPS2)
Event Type: Other
Event Dates: 2009-04-01 - 2009-04-02
Uncontrolled Keywords: manufacturing,service,case-study
Published Date: 2009
Authors: Baines, Tim
Lightfoot, Howard W.



Version: Accepted Version

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