Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

Abstract

Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.

Publication DOI: https://doi.org/10.1007/978-3-319-99127-6_54
Divisions: College of Engineering & Physical Sciences
Additional Information: © IFIP International Federation for Information Processing 2018
Uncontrolled Keywords: Destination Management Organizations,Smart tourism services,Multiple case studies
ISBN: 978-3-319-99126-9, 978-3-319-99127-6
Last Modified: 25 Mar 2024 08:09
Date Deposited: 03 Jun 2019 11:07
Full Text Link:
Related URLs: https://link.sp ... -319-99127-6_54 (Publisher URL)
PURE Output Type: Chapter (peer-reviewed)
Published Date: 2018-08-25
Authors: Ammirato, Salvatore
Felicetti, Alberto Michele
Della-gala, Marco (ORCID Profile 0000-0001-6850-0931)
Raso, Cinzia
Cozza, Marco

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