To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice

Hutchinson, Odette (2008). To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice. Personal Injury Brief Update Law Journal, May ,

Abstract

The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.

Divisions: Aston Business School > Law
Aston Business School
Additional Information: This article was originally publish in the PI Brief Update Law Journal.
Uncontrolled Keywords: Healthcare Commission,Spotlight on complaints,NHS,complaint management,principle antecedents,perceived justice
Full Text Link: http://www.pibr ... =contents&id=24
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Published Date: 2008-05-31
Authors: Hutchinson, Odette ( 0000-0002-3922-8585)

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