Customer satisfaction factors for Light Rail: What can we learn from a successful case?

Marinov, Marin, Ovuezirie Darlton, Agajere, Bigotte, M, Proietti, D and Gerenska, I (2014). Customer satisfaction factors for Light Rail: What can we learn from a successful case? Transport Problems, 9 (Specia), pp. 45-59.

Abstract

The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.

Divisions: Engineering & Applied Sciences > Engineering systems & management
Additional Information: Creative Commons Attribution License 4.0
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Related URLs: http://transpor ... 2014t9zS_04.pdf (Publisher URL)
Published Date: 2014-10-31
Authors: Marinov, Marin
Ovuezirie Darlton, Agajere
Bigotte, M
Proietti, D
Gerenska, I

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