Digital resources and their role in advanced service provision:a VRIN analysis

Schroeder, Andreas and Kotlarsky, Julia (2015). Digital resources and their role in advanced service provision:a VRIN analysis. IN: Servitization : the theory and impact. Baines, Tim and Harrison, David K. (eds) GBR: Aston University.

Abstract

Purpose: We examine the role of digital resources in the context of advanced service provision to determine their strategic potential. Approach: We conduct a theoretical review of the literature to identify digital resources which we subsequently analyse with regards to their value, rarity, inimitability and non-substitutability (VRIN). Findings: Our analysis shows that the strategic value of the digital resources is unlocked through their complementarity. Value: The research has implications for the management of advanced services and contributes towards the grounding of servitization research in the wider economic and management theory.

Divisions: Aston Business School > Operations & Information Management
Additional Information: © Aston Business School
Event Title: Spring Servitization Conference SSC2015
Event Type: Other
Event Dates: 2015-05-18 - 2015-05-19
Uncontrolled Keywords: servitization,advanced services ,resource-based view,resource value,complementarity,digital resource
Published Date: 2015-05
Authors: Schroeder, Andreas ( 0000-0002-4051-9275)
Kotlarsky, Julia ( 0000-0002-1478-549X)

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