The Effect of Emotional Intelligence on Organizational Citizenship Behavior.

Narayanan, Kanimozhi (2016). The Effect of Emotional Intelligence on Organizational Citizenship Behavior. Asian Journal of Management Research, 7 (2), pp. 154-169.

Abstract

This study aims to determine the relationship of emotional intelligence with organizational citizenship behavior. Descriptive and analytical design was adopted and 344 employees from manufacturing firms formed as the sample for the study. The results indicate the attributes of emotional intelligence i.e self-awareness, understanding emotion, ability to sense emotion and acknowledge emotion, goal setting and its achievement, believing to be a competent person , self-motivation, self-encouragement to try best significantly differ with the dimensions of organizational citizenship behavior and self-control , sensitive to feeling and emotion attribute does not significantly differ with the dimensions of organizational citizenship behavior.

Divisions: Aston Business School
Additional Information: © Copyright by the authors - Licensee IPA- Under Creative Commons license 3.0
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Published Date: 2016-11-01
Authors: Narayanan, Kanimozhi ( 0000-0003-2759-7436)

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