Social Actors “to Go”:An Analytical Toolkit to Explore Agency in Business Discourse and Communication

Darics, Erika and Koller, Veronika (2019). Social Actors “to Go”:An Analytical Toolkit to Explore Agency in Business Discourse and Communication. Business and Professional Communication Quarterly ,


We argue that language awareness and discourse analytical skills should be part of business communication curricula. To this end, we propose a three-step analytical model drawing on organizational and critical discourse studies, and approaches from systemic-functional linguistics, to explore agency and action in business communication. Focusing on language and discourse helps students to analyze texts more systematically, researchers to gain deeper insights into organizational discourse, and practitioners to reflect on communication processes and produce texts with more impact. We view discourse as central to organizational processes and render a specific approach accessible and easy to integrate into business communication curricula.

Publication DOI:
Divisions: Languages & Social Sciences
Languages & Social Sciences > English Language
Languages & Social Sciences > English Language research group
Additional Information: © Sage 2019. The final publication is available via Sage at
Uncontrolled Keywords: agency,critical language awareness,discourse analysis,social actor analysis,Business and International Management,Business, Management and Accounting (miscellaneous),Arts and Humanities (miscellaneous),Economics, Econometrics and Finance (miscellaneous)
Full Text Link:
Related URLs: https://journal ... 329490619828367 (Publisher URL)
http://www.scop ... tnerID=8YFLogxK (Scopus URL)
Accepted Date: 2018-10-21
Published Online Date: 2019-02-12
Authors: Darics, Erika ( 0000-0002-2216-6592)
Koller, Veronika



Version: Accepted Version

| Preview

Export / Share Citation


Additional statistics for this record