Properties that influence business process management maturity and its effect on organizational performance

Dijkman, Remco, Lammers, Sander Vincent and De Jong, Ad (2016). Properties that influence business process management maturity and its effect on organizational performance. Information Systems Frontiers, 18 (4), pp. 717-734.

Abstract

Abstract BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample of 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity.

Publication DOI: https://doi.org/10.1007/s10796-015-9554-5
Divisions: Aston Business School
Aston Business School > Marketing & strategy research group
Additional Information: © The Author(s) 2015. This article is published with open access at Springerlink.com
Uncontrolled Keywords: Business process,Business process management,Maturity,Innovativeness,Performance
Full Text Link: http://link.spr ... 0796-015-9554-5
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Published Date: 2016-08-01
Authors: Dijkman, Remco
Lammers, Sander Vincent
De Jong, Ad ( 0000-0002-3016-5354)

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