Is Job Control a Double-Edged Sword?:A Cross-Lagged Panel Study on the Interplay of Quantitative Workload, Emotional Dissonance, and Job Control on Emotional Exhaustion


Previous meta-analytic findings have provided ambiguous evidence on job control as a buffering moderator of the adverse impact of job demands on psychological well-being. To disentangle these mixed findings, we examine the moderating effect of job control on the adverse effects of quantitative workload and emotional dissonance as distinct work-related demands on emotional exhaustion over time. Drawing on the job demands-control model, the limited strength model of self-control, and the matching principle we propose that job control can facilitate coping with work-related demands but at the same time may also require employees' self-control. Consequently, we argue that job control buffers the adverse effects of quantitative workload while it reinforces the adverse effects of emotional dissonance, which also necessitates self-control. We examine the proposed relations among employees from an energy supplying company (N = 139) in a cross-lagged panel study with a six-month time lag. Our results demonstrate a mix of causal and reciprocal effects of job characteristics on emotional exhaustion over time. Furthermore, as suggested, our data provides evidence for contrasting moderating effects of job control. That is, job control buffers the adverse effects of quantitative workload while it reinforces the adverse effects of emotional dissonance on emotional exhaustion.

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Divisions: Aston Business School
Aston Business School > Work & Organisational Psychology
Additional Information: © 2017 by the authors. Licensee MDPI, Basel, Switzerland. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0). This article belongs to the Special Issue Work Stress and the Development of Chronic Diseases.
Uncontrolled Keywords: cross-lagged panel,emotional dissonance,emotional exhaustion,job control,job demands-control model,quantitative workload
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Related URLs: https://www.sco ... bd4be6391987aa0 (Scopus URL)
PURE Output Type: Article
Published Date: 2017-12-20
Published Online Date: 2017-12-20
Accepted Date: 2017-12-16
Authors: Konze, Anne-Kathrin
Rivkin, Wladislaw ( 0000-0003-3360-4962)
Schmidt, Klaus-Helmut



Version: Published Version

License: Creative Commons Attribution

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