Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis


Evaluating higher education teaching performance is complex as it involves consideration of both objective and subjective criteria. The student evaluation of teaching (SET) is used to improve higher education quality. However, the traditional approaches to considering students’ responses to SET questionnaires for improving teaching quality have several shortcomings. This study proposes an integrated approach to higher education teaching evaluation that combines the analytical hierarchy process (AHP) and data envelopment analysis (DEA). The AHP allows consideration of the varying importance of each criterion of teaching performance, while DEA enables the comparison of tutors on teaching as perceived by students with a view to identifying the scope for improvement by each tutor. The proposed teaching evaluation method is illustrated using data from a higher education institution in Greece.

Publication DOI: https://doi.org/10.1057/s41274-016-0165-4
Divisions: Aston Business School > Operations & Information Management
Aston Business School > Aston India Foundation for Applied Research
Aston Business School
Additional Information: This is a post-peer-review, pre-copyedit version of an article published in Journal of the Operational Research Society . The definitive publisher-authenticated version is available online at: http://link.springer.com/article/10.1057/s41274-016-0165-4
Uncontrolled Keywords: AHP,DEA,higher education,SET questionaires,student evaluation of teaching,Management Information Systems,Strategy and Management,Management Science and Operations Research,Marketing
Full Text Link:
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2017-12-21
Published Online Date: 2017-03-01
Accepted Date: 2016-11-28
Authors: Thanassoulis, Emmanuel ( 0000-0002-3769-5374)
Dey, Prasanta Kumar ( 0000-0002-9984-5374)
Petridis, Konstantinos
Goniadis, Ioannis
Georgiou, Andreas C.



Version: Accepted Version

| Preview

Export / Share Citation


Additional statistics for this record