Servitization transformation:drivers, benefit and barriers

Abstract

The study described in this paper has set out to build the evidence base underpinning servitization transformation. We applied a Delphi research methodology from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. Our findings focus on servitization: (1) drivers, (2) benefit (3) barriers. The four findings are presented to contribute to our understanding of the transformation processes that manufacturers to compete through servitization.

Divisions: Aston Business School > Operations & Information Management
Aston Business School > Advanced Services Group
Additional Information: © Aston Business School
Event Title: Spring Servitization Conference 2014
Event Type: Other
Event Location: Aston University
Event Dates: 2014-05-02 - 2014-05-14
ISBN: 978-1-85449-472-6
PURE Output Type: Conference contribution
Published Date: 2014-05
Authors: Baines, Tim ( 0000-0002-7518-2967)
Shi, Victor G.

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