Leadership in high-value services for manufacturers:information and communication technologies and the delivery of advanced services

Baines, Tim and Lightfoot, Howard (2013). Leadership in high-value services for manufacturers:information and communication technologies and the delivery of advanced services. IN: Proceedings of the Spring Servitization Conference 2013. Baines, Timothy S; Clegg, Ben and Harrison, David (eds) Birmingham (UK): Aston University.

Abstract

Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

Divisions: Aston Business School > Operations & Information Management
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Additional Information: © Aston Business School Funding: EPSRC EP/K014072/1
Event Title: Spring Servitization Conference 2013
Event Type: Other
Event Dates: 2013-05-20 - 2013-05-21
Uncontrolled Keywords: servitization ,product service-system ,through-life services,advanced services ,manufacturing
Full Text Link: https://researc ... 9350fb0%29.html
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Published Date: 2013
Authors: Baines, Tim
Lightfoot, Howard

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