Overall justice, work group identification and work outcomes:test of moderated mediation process


This study examined an integrated model of the antecedents and outcomes of organisational and overall justice using a sample of Indian Call Centre employees (n = 458). Results of structural equation modelling (SEM) revealed that the four organisational justice dimensions relate to overall justice. Further, work group identification mediated the influence of overall justice on counterproductive work behaviors, such as presenteeism and social loafing, while conscientiousness was a significant moderator between work group identification and presenteeism and social loafing. Theoretical and practical implications are discussed.

Publication DOI: https://doi.org/10.1016/j.jwb.2011.04.008
Divisions: Aston Business School > Work & Organisational Psychology
Aston Business School > Aston India Foundation for Applied Research
Aston Business School
Aston Business School > Economics, Finance & Entrepreneurship
Uncontrolled Keywords: overall justice,Indian call centres,group engagement model,presenteeism,moderated mediation,Business and International Management,Marketing,Finance
Full Text Link: http://centaur. ... e%20%281%29.pdf
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2011-04
Authors: Patel, Charmi
Budhwar, Pawan (ORCID Profile 0000-0001-8915-6172)
Varma, Arup

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