Are we on the same page? Knowledge boundaries and transactive memory system development in cross-functional teams

Kotlarsky, Julia, van den Hooff, Bart and Houtman, Leonie (2015). Are we on the same page? Knowledge boundaries and transactive memory system development in cross-functional teams. Communication Research, 42 (3), pp. 319-344.

Abstract

One of the key challenges that organizations face when trying to integrate knowledge across different functions is the need to overcome knowledge boundaries between team members. In cross-functional teams, these boundaries, associated with different knowledge backgrounds of people from various disciplines, create communication problems, necessitating team members to engage in complex cognitive processes when integrating knowledge toward a joint outcome. This research investigates the impact of syntactic, semantic, and pragmatic knowledge boundaries on a team’s ability to develop a transactive memory system (TMS)—a collective memory system for knowledge coordination in groups. Results from our survey show that syntactic and pragmatic knowledge boundaries negatively affect TMS development. These findings extend TMS theory beyond the information-processing view, which treats knowledge as an object that can be stored and retrieved, to the interpretive and practice-based views of knowledge, which recognize that knowledge (in particular specialized knowledge) is localized, situated, and embedded in practice.

Publication DOI: https://doi.org/10.1177/0093650212469402
Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Uncontrolled Keywords: pragmatic knowledge boundaries,cross-functional team,semantic,syntactic,transactive memory system,Communication,Language and Linguistics,Linguistics and Language
Full Text Link: http://crx.sage ... ontent/42/3/319
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
Published Date: 2015-04
Authors: Kotlarsky, Julia ( 0000-0002-1478-549X)
van den Hooff, Bart
Houtman, Leonie

Download

[img]

Version: Accepted Version


Export / Share Citation


Statistics

Additional statistics for this record