Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers

Mukherjee, Avinandan and Malhotra, Neeru (2005). Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers. IN: UNSPECIFIED American Marketing Association.
Divisions: Aston Business School > Marketing & strategy
Aston Business School
Aston Business School > Marketing & strategy research group
Event Title: 2005 AMA Winter Marketing Educators' Conference
Event Type: Other
Event Dates: 2005-02-11 - 2005-02-14
Published Date: 2005-01
Authors: Mukherjee, Avinandan
Malhotra, Neeru

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