Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?

Malhotra, Neeru and Mukherjee, Avinandan (2003). Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres? IN: Proceedings of Academy of Marketing conference 2003. Farrell, Andrew; Lee, Nick and Ling, I. (eds) UNSPECIFIED.
Divisions: Aston Business School > Marketing & strategy
Aston Business School
Aston Business School > Marketing & strategy research group
Event Title: Academy of Marketing Conference 2003
Event Type: Other
Event Dates: 2003-07-08 - 2003-07-10
Published Date: 2003
Authors: Malhotra, Neeru
Mukherjee, Avinandan

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