Problem structuring methods for large group interventions

Shaw, Duncan, Westcombe, M., Hodgkin, J. and Montibeller, G. (2004). Problem structuring methods for large group interventions. Journal of the Operational Research Society, 55 (5), pp. 453-463.


Problem structuring methods (PSMs) aim to build shared understanding in a group of decision makers. This shared understanding is used as a basis for them to negotiate an agreed action plan that they are prepared to help implement. Engaging in a social process of negotiation with a large number of people is difficult, and so PSMs have typically focused on small groups of less than 20. This paper explores the legitimacy of deploying PSMs in large groups of people (50–1000), where the aim is to negotiate action and build commitment to its implementation. We review the difficulties of facilitating large groups with PSMs, drawing heavily on our experience of working with over 25 large groups. We offer a range of lessons learned and suggest concrete approaches to facilitating large groups to achieve the objectives of PSMs. This paper contributes to the evaluation and development of PSMs.

Publication DOI:
Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Aston Business School
Uncontrolled Keywords: DN group decision support,ML management learning,SO soft OR/problem structuring,facilitation,Management of Technology and Innovation,Strategy and Management,Management Science and Operations Research
Full Text Link: http://www.palg ... l/2601712a.html
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
Published Date: 2004-05
Authors: Shaw, Duncan
Westcombe, M.
Hodgkin, J.
Montibeller, G.

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