Using the mystery customer approach in public service policy performance assessment - panacea or puzzle?

Jesson, Jill K. and Pocock, R. (2003). Using the mystery customer approach in public service policy performance assessment - panacea or puzzle? IN: UK Evaluation Society. 2003-12-01 - 2003-12-03. (Unpublished)
Divisions: Aston Business School > Marketing & strategy
?? 79543800JI ??
Event Title: UK Evaluation Society
Event Type: Other
Event Dates: 2003-12-01 - 2003-12-03
Published Date: 2003

Download

Full text not available from this repository.

Export / Share Citation


Statistics

Additional statistics for this record