Using the mystery customer approach in public service policy performance assessment - panacea or puzzle?

Jesson, Jill K. and Pocock, R. (2003). Using the mystery customer approach in public service policy performance assessment - panacea or puzzle? IN: UK Evaluation Society. 2003-12-01 - 2003-12-03. (Unpublished)
Divisions: Aston Business School > Marketing & strategy
Aston Business School
Event Title: UK Evaluation Society
Event Type: Other
Event Dates: 2003-12-01 - 2003-12-03
Published Date: 2003
Authors: Jesson, Jill K.
Pocock, R.

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