Using business process simulation within a business process reengineering approach

Greasley, Andrew (2003). Using business process simulation within a business process reengineering approach. Business Process Management Journal, 9 (4), pp. 408-420.

Abstract

This paper presents a case study of the use of business-process simulation within the context of a business-process-reengineering approach to change. The process-based change methodology provides context to the simulation technique in that it connects the aims of a business-process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.

Publication DOI: https://doi.org/10.1108/14637150310484481
Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Uncontrolled Keywords: business process re-engineering,police,simulation
Full Text Link: http://www.emer ... 8&show=abstract
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Published Date: 2003
Authors: Greasley, Andrew ( 0000-0001-6413-3978)

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