The involvement/exclusion paradox of spontaneous volunteering:new lessons from winter flood episodes in England

Harris, Margaret, Shaw, Duncan, Scully, Judy, Smith, Chris M. and Hieke, Graham (2017). The involvement/exclusion paradox of spontaneous volunteering:new lessons from winter flood episodes in England. Nonprofit and Voluntary Sector Quarterly, 46 (2), pp. 352-371.

Abstract

This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.

Publication DOI: https://doi.org/10.1177/0899764016654222
Divisions: Aston Business School > Work & organisational psychology
Aston Business School > Work & organisational psychology research group
Aston Business School
Uncontrolled Keywords: spontaneous volunteers,convergent volunteers,unaffiliated volunteers,disasters,floods,community volunteers,Social Sciences (miscellaneous)
Full Text Link: https://www.sco ... 2a918095f44b76c
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
Published Date: 2017-04-01
Authors: Harris, Margaret
Shaw, Duncan
Scully, Judy ( 0000-0002-0968-0941)
Smith, Chris M.
Hieke, Graham

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