Harris, Margaret, Shaw, Duncan, Scully, Judy, Smith, Chris M. and Hieke, Graham (2017). The involvement/exclusion paradox of spontaneous volunteering:new lessons from winter flood episodes in England. Nonprofit and Voluntary Sector Quarterly, 46 (2), pp. 352-371.
Abstract
This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.
| Publication DOI: | https://doi.org/10.1177/0899764016654222 |
|---|---|
| Divisions: | College of Business and Social Sciences > Aston Business School > Work & Organisational Psychology College of Business and Social Sciences > Aston Business School |
| Uncontrolled Keywords: | spontaneous volunteers,convergent volunteers,unaffiliated volunteers,disasters,floods,community volunteers,Social Sciences (miscellaneous) |
| Publication ISSN: | 1552-7395 |
| Last Modified: | 07 Oct 2025 07:08 |
| Date Deposited: | 24 May 2016 07:30 |
| Full Text Link: | |
| Related URLs: |
http://www.scop ... tnerID=8YFLogxK
(Scopus URL) |
PURE Output Type: | Article |
| Published Date: | 2017-04-01 |
| Published Online Date: | 2016-06-12 |
| Accepted Date: | 2016-05-01 |
| Authors: |
Harris, Margaret
Shaw, Duncan Scully, Judy ( 
0000-0002-0968-0941)
Smith, Chris M. Hieke, Graham |