Information system planning in drug service:a case study

Dey, Prasanta K., Hariharan, Seetharaman and Ogunlana, Stephen O. (2004). Information system planning in drug service:a case study. International Journal of Services Technology and Management, 5 (2), pp. 181-205.


The development of an information system in Caribbean public sector organisations is usually seen as a matter of installing hardware and software according to a directive from senior management, without much planning. This causes huge investment in procuring hardware and software without improving overall system performance. Increasingly, Caribbean organisations are looking for assurances on information system performance before making investment decisions not only to satisfy the funding agencies, but also to be competitive in this dynamic and global business world. This study demonstrates an information system planning approach using a process-reengineering framework. Firstly, the stakeholders for the business functions are identified along with their relationships and requirements. Secondly, process reengineering is carried out to develop the system requirements. Accordingly, information technology is selected through detailed system requirement analysis. Thirdly, cost-benefit analysis, identification of critical success factors and risk analysis are carried out to strengthen the selection. The entire methodology has been demonstrated through an information system project in the Barbados drug service, a public sector organisation in the Caribbean.

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Divisions: Aston Business School
Aston Business School > Operations & information management research group
Aston Business School > Operations & information management
Uncontrolled Keywords: system development project,stakeholders requirements,risk analysis,critical success factors,process reengineering,Barbados
Full Text Link: http://www.inde ... fer.php?id=4058
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Published Date: 2004
Authors: Dey, Prasanta K. ( 0000-0002-9984-5374)
Hariharan, Seetharaman
Ogunlana, Stephen O.

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