Trust as a mediator of the relationship between organizational justice and work outcomes:test of a social exchange model

Aryee, Samuel, Budhwar, Pawan S. and Chen, Zhen X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes:test of a social exchange model. Journal of Organizational Behavior, 23 (3), pp. 267-285.

Abstract

Data obtained from full-time employees of a public sector organization in India were used to test a social exchange model of employee work attitudes and behaviors. LISREL results revealed that whereas the three organizational justice dimensions (distributive, procedural and interactional) were related to trust in organization only interactional justice was related to trust in supervisor. The results further revealed that relative to the hypothesized fully mediated model a partially mediated model better fitted the data. Trust in organization partially mediated the relationship between distributive and procedural justice and the work attitudes of job satisfaction, turnover intentions, and organizational commitment but fully mediated the relationship between interactional justice and these work attitudes. In contrast, trust in supervisor fully mediated the relationship between interactional justice and the work behaviors of task performance and the individually- and organizationally-oriented dimensions of citizenship behavior.

Publication DOI: https://doi.org/10.1002/job.138
Divisions: Aston Business School > Work & organisational psychology
Aston Business School
Aston Business School > Work & organisational psychology research group
Aston Business School > Economics finance & entrepreneurship
Uncontrolled Keywords: full-time employees,public sector,India,social exchange,employee,work attitudes,behaviors,LISREL,organizational justice dimensions,distributive justice,procedural justice,interactionaljustice,trust in organization,trust in supervisor,interactional justice,work behavior,task performance
Full Text Link: http://onlineli ... ob.138/abstract
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Published Date: 2002-05
Authors: Aryee, Samuel
Budhwar, Pawan S. ( 0000-0001-8915-6172)
Chen, Zhen X.

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