Leadership in high-value services for manufacturers:people and the delivery of advanced services

Baines, Tim and Lightfoot, Howard (2013). Leadership in high-value services for manufacturers:people and the delivery of advanced services. IN: Proceedings of the Spring Servitization Conference 2013. Baines, Timothy; Clegg, Ben and Harrison, David (eds) Birmingham (UK): Aston University.

Abstract

This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation and skill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a working hypothesis for future studies in this field.

Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Additional Information: © Aston Business School
Event Title: Spring Servitization Conference 2013
Event Type: Other
Event Dates: 2013-05-20 - 2013-05-21
Uncontrolled Keywords: servitization,product Service-System,manufacturing,advanced services,through-life services
Published Date: 2013-05-20

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