Human resource allocation in a call centre

Oudet, A.E. (1998). Human resource allocation in a call centre. Masters thesis, Aston University.

Abstract

DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT

Divisions: Engineering & Applied Sciences > Electrical, electronic & power engineering
Additional Information: Department: Electronic Engineering and Computer Science NO SCANNING ALLOWED
Institution: Aston University
Uncontrolled Keywords: human resource allocation,call centre,ekectronic engineering,computer science
Completed Date: 1998
Authors: Oudet, A.E.

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